YNV Group today announced that the Group’s Board of Directors has appointed Ms Aileen Allkins, former Microsoft Executive, as Executive Director. In this role she will assume the responsibilities of Chief Customer Officer for Tek Experts and Elev8 and Chief Executive Officer of Wize Solutions.
Ms Allkins is an accomplished customer focused executive having spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. From 2016 to 2020 she was the Corporate Vice President of Global Customer Service and Support at Microsoft, leading a diverse and international team of over 25,000 service professionals to provide world-class technical support for millions of customers. Prior to joining Microsoft in 2016, she led worldwide technical support for Hewlett Packard Enterprise’s (HPE) software business and was responsible for consolidating the customer support experience following several acquisitions. Since 2020 Ms Allkins has been providing consulting services to a number of companies through her consultancy business.
“Group Founder, Yaniv Natan commented Aileen’s appointment is a strategic milestone in YNV Group’s plans for accelerated growth. Her principles and values towards both customers and employees are entirely in line with those of the YNV Group and we very much look forward to the impact she will have on the customer experience for Tek Experts, Elev8 and Wize.”
“I am thrilled to be joining the YNV Group as Chief Customer Officer for two of its portfolio companies and Chief Executive Officer of Wize Solutions.” said Ms Allkins. “In my previous experience with the group as a client, I have always been impressed with their agility and willingness to do whatever it takes to deliver great customer experiences.” Ms Allkins added, “The synergies between Tek Experts, Elev8 and Wize place them in an exciting position to play a leadership role in the 4th Industrial Revolution through the design and delivery of digital skilling programs and technical job creation in current and new markets. I am excited to be part of it.”
Ms Allkins will continue her role as Senior Advisor with the Boston Consulting Group and as Non-Executive Director at ABBYY and will be relocating to Cyprus to be closer to the YNV Head Office.
